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Frequently asked questions

How does therapy help?

Therapy provides individuals a safe and confidential space to identify and explore life's challenges, with someone who is impartial to your situation. In a non-judgemental setting, you are free to express and work through difficult thoughts, feelings and behaviours. People who have had therapy often describe feeling 'lighter' by just sharing their experiences. Through therapy, you may learn new skills, coping strategies and healthier ways of dealing with day-to-day experiences. This in turn can lead to improved wellbeing in the domains of home life, social life, work and relationships. 

Do you offer family therapy?

Currently, we do not offer family therapy. If individuals believe this may be useful, please speak to your GP regarding this. Alternatively, please visit the website below for more details:

Who can I attend with?

We understand that people can be ambivalent in attending therapy. However, it is recommended that individuals attend their sessions on a one-to-one basis.


The only exception for this is if the referral is for an individual under the age of 16 years old. In which, we would need parental consent for treatment, and parental attendance is at the discretion of the child or adolescent. 

However, this excludes any concerns of self-harm or risk with the child or adolescent. In these circumstances, this will be collaboratively discussed with the parents or guardians of the young person. 

What if I need to cancel?

As consistency is integral to the therapeutic process, our cancellation policy stipulates that clients must provide a minimum of 24 hours notice if appointments need to be cancelled or rearranged. Clients who do not give at least 24 hours notice will still be charged for the full session. This is due to the slot potentially being offered to another client at that time, if enough notice is given. 

We understand that there are unforeseen circumstances that may result in a shorter notice period which can be discussed collaboratively. 

What if I am in crisis?

We are not an emergency service, therefore, please make use of the contact details of services below if needed: 

  • Samaritans: 116 123

  • NHS 111: dial 111 

  • Your local A&E Department or GP

  • SHOUT: Text SHOUT to 85258

  • National Suicide Prevention Helpline UK: 0800 689 5652

  • SANEline: 0300 304 7000 

  • CALM: 0800 58 58 58 

What about medication?

As we are Psychological therapists specialising in talking therapies, we do not prescribe medication. If you require support with this, we would advise you to contact your GP for further guidance. 

Do you write reports or letters?

Currently, we offer Psychotherapy. We can write a letter for clients to explain that they are currently engaging with our service, however, we do not provide any in-depth reports regarding therapy. 

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